We read every message. Typical response time: within 1 business day.
What to Include
To help us respond faster, please include:
- The email address you used to sign up or buy
- Your order ID (for purchase/refund requests)
- Template name or URL (for template-specific issues)
- Screenshots or error messages (for technical problems)
What We Handle
- Support — download problems, login issues, subscription questions
- Refunds — within the policy outlined in our Terms of Service
- Template requests — tell us what you need and we'll consider building it
- Partnerships — affiliates, content collaboration, bulk licensing
- Privacy — data access, deletion, or correction requests (per our Privacy Policy)
Response Time
We aim to respond to all inquiries within 1 business day. Refund and urgent issues are prioritized. If you haven't heard back within 3 business days, please check your spam folder or send a follow-up.
Business Hours
Monday – Friday, 9:00 AM – 6:00 PM KST (Korea Standard Time, UTC+9). Weekend replies are possible but not guaranteed.